Terms & Conditions

1. Who we are

Metric Energy Limited is a commercial energy brokerage based in the UK. We help businesses compare and secure electricity and gas contracts from UK energy suppliers.

We are not an energy supplier.

2. Our services

Metric Energy Limited provides:

We do not guarantee that:

Quotes are based on the information you provide and supplier availability at the time.

3. Your responsibilities

To use our services, you agree to:

We are not responsible for delays or issues caused by incorrect or incomplete information.

4. Quotes and contract acceptance

5. Fees and commissions

Metric Energy Limited does not charge customers directly for our services. We are paid by the energy supplier through a commission included within the unit rate or standing charge.

You can request a breakdown of our commission at any time.

6. Limitation of liability

Metric Energy Limited is not liable for:

Nothing in these terms limits liability where it cannot be excluded by law.

7. Data protection

We handle your personal data in accordance with UK GDPR. For full details, please see our Privacy Policy.

8. Website use

By using our website, you agree not to:

We may update or remove website content at any time.

9. Third-party links

Our website may contain links to external sites. We are not responsible for their content, accuracy, or privacy practices.

10. Cancellation

You may withdraw from using our services at any time before signing a supplier contract. Once a contract is signed, cancellation is subject to the supplier’s own terms and conditions.

11. Complaints

If you have a complaint, please contact us at info@metricenergy.co.uk. If we cannot resolve your issue, you may escalate it to the Energy Ombudsman. View our full Complaints Procedure.

12. Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

13. Contact us

For questions about these Terms & Conditions: