LEGAL

Privacy Policy

Metric Energy Limited  |  Last updated: 23.04.2026

Metric Energy Limited is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful way in accordance with UK GDPR and the Data Protection Act 2018.

✉ info@metricenergy.co.uk 📍 124-128 City Road, London, EC1V 2NX

1. Who we are

Metric Energy Limited is a commercial energy brokerage helping UK businesses compare and secure electricity and gas contracts. We act as a Data Controller for the personal data we collect.

2. What personal data we collect

Information you provide directly

• Business owner or authorised person’s name
• Business name and address
• Email address
• Phone number
• Copies of energy bills
• Meter details (MPAN/MPRN)
• Contract end dates
• Usage information

Information collected automatically

• IP address
• Browser type
• Device information
• Basic analytics data

We do not use invasive tracking or sell analytics data.

3. How we use your data

✓ Provide energy quotes
✓ Compare tariffs and suppliers
✓ Contact you about your enquiry
✓ Manage contract switching
✓ Communicate with suppliers
✓ Maintain internal records
✓ Improve our services
✓ Meet legal obligations

We never sell your data.

4. Lawful bases for processing

1Contract — to provide quotes and arrange energy contracts
2Legitimate interests — to operate and improve our business
3Consent — when you explicitly agree (e.g., marketing)
4Legal obligation — where required by law or regulation

5. Who we share your data with

We may share your data with:

• UK energy suppliers and our partner for the purpose of obtaining quotes or arranging contracts
• Our CRM and secure cloud service providers
• Regulatory bodies if legally required
• Professional advisers (e.g., accountants)

We do not share your data with third parties for marketing purposes.

6. How long we keep your data

Quote enquiries Up to 12 months
Contracted customers Up to 7 years
Marketing consent Until consent withdrawn

After this period, data is securely deleted.

7. How we protect your data

🔒Encrypted storage
☁Secure cloud systems
🔐Access controls
👤Staff confidentiality procedures

We take data protection seriously and regularly review our security measures.

8. Your rights under UK GDPR

You have the right to:

✓Access your data
✓Correct inaccurate data
✓Request deletion
✓Restrict processing
✓Object to processing
✓Withdraw consent at any time
✓Request data portability

To exercise your rights, email info@metricenergy.co.uk

9. Cookies

Our website uses minimal cookies for functionality and basic analytics. You can control cookies through your browser settings. View our full Cookie Policy.

10. Marketing

We only send marketing communications if you have given explicit consent. You can unsubscribe at any time by emailing info@metricenergy.co.uk.

11. Third-party links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data:

✉
Emailinfo@metricenergy.co.uk
 📍
Address124-128 City Road, London, EC1V 2NX

Questions about your data?

We take your privacy seriously. Get in touch and we will respond within 1 business day.

Get A Quote
Get A Quote